Registration & Support FAQ
For product questions before ordering and selected Kickstarter product discussions, see Buying FAQ.
When Will Pulsar F1 Preorders Open?
Following the suspension of our Kickstarter campaign, we plan to open preorders on our website in approximately one week. Register your email on the Pulsar F1 product page to receive an email when preorders open. We will announce the confirmed opening date before accepting orders.
Will Pricing and Product Bundles Be the Same as on Kickstarter?
Yes. Website preorders will offer the same pricing and product bundles offered during our Kickstarter campaign. Product contents and purchase conditions will be shown when preorders open.
Does Email Registration Require Payment?
No. Registration is free and does not create an order or a purchase commitment. You can unsubscribe from preorder and product updates at any time.
Will My Kickstarter Pledge Transfer to the Website?
No. Your Kickstarter pledge will not transfer automatically. If you wish to preorder, you will need to place a new order on our website when preorders open. Please refer to Kickstarter’s notifications for information about your pledge.
When Will Preorders Ship?
The estimated delivery schedule, shipping availability and costs, and cancellation and refund conditions will be provided before you place an order. Preorder opening does not mean the product is ready for immediate shipment.
How Can I Contact the Team?
Email support@pulsarfuture.com with questions about registration or preorders.
Do I Need to Download an App?
No. The current product is accessed through a web app. This first guide does not include app download instructions.
Do I Need to Register an Account or Set a Password?
No. The current frontend does not include traditional registration, login, or password recovery. Users connect with a device token and activate entitlements through email.
What If I Enter the Wrong Device Token?
Clear the input field, enter the correct token, and tap Start.
Why Do I Need to Bind an Email?
Email is used to activate device entitlements and enable AI companion features. It is not a traditional username-and-password login.
Can I Unbind My Email?
The current frontend does not show a clear unbind entry. If the product supports unbinding later, this guide will be updated.
Why Are AI Companion Features Locked?
AI companion features may be locked if the device has not completed email activation. Complete email activation first.
How Do I End a Session?
Open the menu on the main screen and tap Disconnect.